Improve understanding of customer service, brush up on
communication skills, establish a basic knowledge of
handling customer queries and improve prospects of
being successful in a customer service role.
Customer service skills covered:
- Improve understanding of customer service, brush up on communications skills, establish a basic knowledge of handling customer queries and improve prospects of being successful in a customer service role.
- Each learner will be assessed in all modules taken and create a portfolio of evidence for the awarding body
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Entry requirements
HRUC Apprenticeships and Skills has to give priority to
applicants who are in receipt of the four main benefits:- Job Seekers Allowance
- Employment Support Allowance
- Universal Credit
- Income Support.
Training is free for people with Right to Work in the UK, proof of ID, learners or their spouses must have been a resident in UK/EU for the last 3 years. To be eligible whilst working, those living inside the Greater London Area need to earn less than £21,547.50.
- Job Seekers Allowance
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Who is the course for?
Individuals who are looking to improve prospects of being
successful in a customer service role.
Free, subject to meeting entry requirements. -
How is the course assessed?
A portfolio of evidence.
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More information
To access this course you will need:
- Good general communication skills in English
- English literacy proficiency at Entry Level 3 or above.
- Good general communication skills in English
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Where Next – Further Studies
- Progress to a Level 2 Customer Service course
- Pick up another training course with HRUC to further develop your skills
- Progress to a Level 2 Customer Service course
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How to apply
To apply for a course either click the APPLY NOW button - fill out the form online and submit
OR download an application form here and post it to the address on the form.
When we have received your application we will contact you to arrange an interview time.
