This course is split into seven manageable units:
- Unit 1: Principles of providing administrative services
This unit will develop your knowledge of a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
- Unit 2: Principles of business document production and information management
This unit will provide you with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
- Unit 3: Understand communication in a business environment
Within this unit you will study written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
- Unit 4: Understand employer organisations
This unit will provide you with an understanding of different organisational structures and the differences between private, public and voluntary sectors. You will also cover the internal and external influences on organisations and why change in the business environment is important.
- Unit 5: Understand how to develop working relationships with colleagues
Within this unit you will look at the principles of effective team working, as well as what is expected of a ‘buddy’.
- Unit 6: Understand how to carry out business administration tasks
This unit will provide you with the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. You will get the opportunity to apply this to your current or potential future workplace.
- Unit 7: Understand how to prepare text
Within this unit you will gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
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Entry requirements
- If you are aged 19-23 you need to have previously achieved a full level 2 qualification.
- If you are aged 24 + you would be fully funded if you are unemployed and in receipt of benefits.
- If you are working but earning less than £25,642.50 per year, are aged 19 – 23 and have achieved a full Level 2, you will be fully funded.
- If you are working but earning less than £25,642.50 per year and are aged 24+, you will be fully funded.
- If you are not working or receiving benefits, you will be co-funded if you also meet the other criteria – if you are not sure, please get in touch.
- You must live in a London borough postcode, known as the Greater London Authority area. Please look up here: https://www.london.gov.uk/sites/default/files/gla_postcode_map_a3_map1.pdf
- If you are aged 19-23 you need to have previously achieved a full level 2 qualification.
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Who is the course for?
This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment, you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role.
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Study methods
Online learning materials with online assessment. Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor
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How is the course assessed?
Online assessment
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More information
For more information, call Giles Strachan on 01895 853653 / 07956 358630 or email at
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Where Next – Job Opportunities
This qualification could assist you in gaining the following employment opportunities and potential salaries:
- Personal Assistant – up to £30,000
- Receptionist – up to £24,000
- Administrator – up to £19,000.
- Personal Assistant – up to £30,000
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Where Next – Further Studies
Our other Level 2 certificate courses will be a great way to progress.
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Fees
Free, subject to entry requirements.
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How to apply
To apply for a course either click the APPLY NOW button - fill out the form online and submit
OR download an application form here and post it to the address on the form.
When we have received your application we will contact you to arrange an interview time.
